At this current time the website is only delivering to New Zealand and Australian customers but, you can place an order from overseas for delivery to a New Zealand address. Please contact us via the contact page for international inquiries and we will see how we can accommodate you.
How long will it take for my order to arrive?
Monday to Friday mornings with NZPost/NZCouriers. Please allow 2-3 days for North Island (non rural) 3-4 Days South Island. We will send you your tracking number via the email address you provided at time of purchase ,once the order has been shipped. Please check all items as soon as they arrive
I'm wanting my purchase gift wrapped?
Yes of course! We LOVE giftwrapping and it's FREE. Please state it in the notes when purchasing or send a note via the contact form
Returns/Refunds
While every effort is taken with regards to packaging your beautiful items, sometimes an item may be broken in transit. Please contact us within 72hours via email chariscandco@gmail.com or via the contact us form. If you are unsatisfied with any product, you may contact us within 7 days of delivery for instruction on how to return the products. Products must be in unused, like new condition. No returns on custom orders. If you receive an item that is damaged during shipping, please contact us so that we can send out a replacement.
Is there any animal testing involved?
NO! after 15 years of refining suppliers, I trust they are truthful in their supply chains to Charis & Co. We LOVE animals and are consistent with checking suppliers for our own peace of mind
Your privacy
Here in New Zealand we are bound by and take very seriously the Privacy Act 2020 which this link explains our obligations. Credit card details are NOT held by us, online transactions are processed through a secure payment service provider. If you choose to signup for the newsletter, thank you, it's full of magic
I'm loving your products, do you wholesale?
Thank you, we love them too! Yes we are open to wholesale please get in touch via email chariscandco@gmail.com.
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